Thank you for shopping at Kepplerdc. We appreciate your business and strive to provide you with an exceptional shopping experience. Please read our Refund and Return Policy carefully to understand your rights and obligations when purchasing products from us.
30-Day Return Policy
We offer a 30-day return window from the date of purchase for most products. If you are not completely satisfied with your purchase, you may return it for a refund or exchange under the following conditions:
- Conditions for Returns:
- The item must be unused and in the same condition as received.
- It must be in the original packaging.
- Proof of purchase is required.
- Non-returnable Items:
- Some items are non-returnable, including opened or used products due to health and hygiene reasons.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@kepplerdc.com or call us at 0300-2925195 to request a return authorization.
- Pack the item securely in its original packaging, if possible, and include your proof of purchase.
- Ship the item to the following address: Kepplerdc
8431 Pulley Ct., Annandale, VA 22003
USA - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Process
- Refund Timeline: Refunds are processed within 5-7 business days of receiving the returned item.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
Exchange Policy
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement to be sent to you as soon as possible.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
- Email: support@kepplerdc.com
- Phone: +1 (571) 789-7133
- Address: 8431 Pulley Ct, Annandale, VA 22003, USA